High-Tech Case Studies

Network Equipment Technologies CRM Case Study

High-Tech Company Cuts Costs, Boosts Efficiency, and Improves Communication and Collaboration


Network Equipment Technologies began developing a strategy that focused on offering advanced capabilities to help improve communication, collaboration, and coordination between its employees and its customers.

The company wanted to make information highly visible, improve general processes, and automate daily tasks that historically were done manually, such as product return authorizations for customers. It also wanted to provide its customers with password-protected portal access to information.

With Powertrak scripting technology, NET representatives book new service incidents, renew contracts, and process returns through the company's new online service portal...


Dell Compellent CRM Case Study

CRM Solution Helps Growing Data Storage Provider


Dell Compellent sought a complete IT infrastructure that could help it compete effectively in a fast-growing, competitive marketplace by providing outstanding service and support to its business partners and offering additional decision-driving information.

Dell Compellent chose Powertrak's powerful and flexible Internet portal. The secure portal is the primary way Dell Compellent and its partners share business information.

"The feedback we've received from our business partners about doing business with us via our online portal has been overwhelmingly positive," Michael Beach says. "They like the simplicity of being able to do business on their terms-and the ability to have the tools they need, when they need them."

Case Studies Information




Network Equipment Technologies
Website: www.net.com
Employee Size: 250
Country or Region: United States
Industry: Professional services-Computer engineering


Dell Compellent
Website: www.compellent.com
Employee Size: >80
Country or Region: United States
Industry: Data Storage


Quotes
"Our goal was to provide our customers with access to the latest software based on service agreements while streamlining our internal operations. We wanted to automate software updates to remove our sales and service personnel from the process, so our staff could concentrate on higher value activities."
CARMEL WYNKOOP
CIO and VP of Information Technology at NET

"The feedback we've received from our business partners about doing business with us via our online portal has been overwhelmingly positive. They like the simplicity of being able to do business on their terms-and the ability to have the tools they need, when they need them."
MICHAEL BEACH
Executive Director, Sales Operations, Dell Compellent